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How To:

  • Restore a session after a complete power failure »
    • No need to panic
    • First check the damage
    Are the units still communicating with the server?
    Yes? »
    - Not much damage done!

    - Re-boot computer
    - Re-open Bridgemate Control Software
    - Check in server information if server is connected [example]

    - If server is not connected see Reconnect server » below
    - Re-open the bws file via File > Open
    [Browse to the directory where the bws files are stored] [example]
    - Re-start scoring program and follow instructions of supplier scoring program
    - Missing scores can be resent » via Bridgemate II
    - All done!
    « [click to close]

    No? »
    - The server lost its information, we need to do a little more now

    - Re-boot computer
    - Re-open Bridgemate Control Software
    - Check in server information if server is connected [example]
    - If server is not connected see Reconnect server » below
    - Re-open bws via File > Open
    [Browse to the directory where the bws files are stored] [example]
    - Go to session > Synchronize/Recover
    - Select Recovery tab
    - Click Recover server
    [The server is populated again with the session data] [example]

    - Add Tables to server
    [right click Select all, right click and select Add to server] [example]


    - Re-start scoring program and follow instructions of supplier scoring program
    - Missing scores can be resent » via Bridgemate II
    - All done!
    « [click to close]

    « [click to close this subject]

  • Reconnect server if only connection is lost [Failed to send, retry?} »
    - No need to panic
    - First check the damage
    Are the units still communicating with the server?
    Yes? »
    - Not much damage done!
    - Check if server has backup batteries
    [If needed insert 4 AA batteries for emergency power] [example]
    - Unplug the server from computer
    - Check if cables are connected properly
    - Wait a few seconds and plug in the server cable
    - Wait a few seconds for connection to be recovered by Windows
    - If server is back in server information, you're good

    - No success? Close and re-start BCS and try again
    - Still no success? Cable might be faulty
    [Contact your Bridgemate distributor asap]

    - Success? We're almost there
    - If needed re-open bws via File > Open [example]
    - Check BCS for session scores > Show Tables > Show Scores [example]

    - If (all) scores are there: Select all tables (so they are highlighted) and click on "Retrieve scores"

    - If no scores there: Go to session > Synchronize/Recover
    - Select Recovery tab - Click Recover server
    [The server is populated again with the session data] [example]
    - Add Tables to server
    [Select all, right click and select Add to server] [example]
    - Re-start scoring program and follow instructions of supplier
    - Missing scores can be resent » via Bridgemate II
    - All done!
    « [click to close]

    No? »
    - The server lost its information, we need to do a little more now
    - Unplug the server from computer
    - Check if cables are connected properly
    - Wait a few seconds and plug in the server cable
    - Wait a few seconds for connection to be recovered by Windows
    - If server is back in server information, you're good
    - No success? Close and re-start BCS
    - Still no success? Cable might be faulty [Contact your Bridgemate distributor asap]
    - Success? We're almost there
    - If needed re-open bws via File > Open
    [Browse to the directory where the bws files are stored] [example]


    - Go to session > Synchronize/Recover
    - Select Recovery tab
    - Click Recover server
    [The server is populated again with the session data] [example]
    - Add Tables to server
    [Select all tables, right click and select Add to server] [example]
    - Re-start scoring program and follow instructions of supplier
    - Missing scores can be resent » via Bridgemate II
    - All done!
    « [click to close]

    « [click to close this subject]

  • Resolve error "Table not activated yet" »
    [the error comes when the unit makes contact with server and no movement is found for Section an/or Table]

    -No need to panic
    -We just need to check a few things:

    - is Bridgemate session created in scoring program
    - is Bridgemate Control Software launched by scoring program
    - is server connected to computer
    - is section letter in unit valid
    - is table number in unit valid
    - is region set to Australia
    « [click to close this subject]

  • Resolve faint display »
    [Most likely the minus button was used a couple of times]
    - No need to panic
    - We just need to check a few things:
    - no need to change batteries (yet)!
    - first press OK [to activate] and try to press the plus button a number of times
    - if no result press OK + press cancel a few times + press the plus button a number of times
    - if no result press OK + press top left key [TD menu or Setup]
    - enter PIN code if needed + then press the plus button a number of times
    - enter Setup code if needed + then press the plus button a number of times
    - if nothing helps: change batteries


    See also Check if batteries are flat.
    « [click to close this subject]

  • Resolve dark display »
    [Most likely the plus button was used a couple of times]
    - No need to panic
    - We just need to check a few things:
    - no need to change batteries (yet)!
    - first press OK [to activate] and try to press the minus button a number of times
    - if no result press OK + press cancel a few times + press the minus button a number of times
    - if no result press OK + press top left key [TD menu or Setup]
    - enter PIN code if needed + then press the minus button a number of times
    - enter Setup code if needed + then press the minus button a number of times
    - if nothing helps: replace one batteries with another (flat) one
    « [click to close this subject]

  • Check if batteries are flat »
    Bridgemate II can do about 500 sessions with a set of 2 AA batteries and Bridgemate Pro around 300 sessions on 4 AAA's.

    Both systems warn you a fair time in advance when a fresh set is needed. With Bridgemate II you even see a level meter (top left of the display).

    When a warning comes there is no need to panic. You can complete the session and even another couple of sessions.

    If the display starts to get a little faint you can adjust this with the plus button (see above) ».

    In doubt you can use a simple battery tester as advertised by Dick Smith ».

    By the way: Changing or even removing batteries will almost never solve a problem. Despite what Telstra tries to let you believe :-)

    « [click to close this subject]

  • Bridgemate system stops suddenly »
    - Time to panic a little
    - We need to check a few things:

    - Is server still connected to computer?
    Follow the steps mentioned above
    - Did the units show the message "End of Session"?
    - The movement didn't go further
    - You can play extra rounds but these need to be scored manually

    Be sure it is a Bridgemate issue otherwise contact the supplier of your scoring program
  • ASE8 »
    - ASE8 help page
    - No phone number available for instant help
    - Send an email to ASE8 support
    « [click to close this subject]
  • BridgeMaster »
    - No help pages on website
    - BridgeMaster Support Hotline 1300 790 102 (Local Call Charge)
    - Send an email to BridgeMaster support
    « [click to close this subject]
  • Compass »
    - No help pages on website
    - No phone number available for instant help
    - contact form on Compass website
    « [click to close this subject]
  • Compscore2 »
    - No help pages on website
    - (07) 5445 4814
    - Send an email to Compscore2 support
    « [click to close this subject]
  • DuplicateScore »
    - No help pages on website
    - No phone number available for instant help
    - Send an email to DuplicateScorer support
    « [click to close this subject]
  • ScoreBridge »
    - No help pages on website
    - No phone number available for instant help
    - Send an email to ScoreBridge support
    « [click to close this subject]
  • - Nothing above applies?
    - Contact your Bridgemate distributor asap
    - Send the log file and the bws file to your distributor via service report
    « [click to close this subject]

  • Bridgemate unit stops suddenly »
    -No need to panic
    -We just need to check a few things:

    - Is one of the keys stuck below the cover (most likely the "Accept" key)?
    [Release the button and try again]
    - Is the display turned down incidentally?
    [Tune it up as mentioned in Resolve faint display »]
    - If nothing helps:
    - Take another Bridgemate and set this Bridgemate to the correct section and table number. Also make sure to set the correct channel.
    - Activate this Bridgemate. It will inform you that the table has been started by another Bridgemate. Press OK to proceed, enter TD PIN code and press OK again. This Bridgemate has now replace the old Bridgemate.
    « [click to close this subject]

  • To find the log file »
    - Best is that all users have Windows administrative rights
    - Go in Bridgemate Control Software to Tools > Options > General
    - Select the tab Log file
    - Default value is BMPro directory
    - If your computer settings doesn't allow to write in this directory: select other folder
    - Click on Select and browse to a folder [handy to place it in the same folder as the bws files]
    « [click to close this subject]

  • Bridgemate system doesn't start up »
    -We're getting in the danger zone
    Your scoring program needs to start up Bridgemate and if that doesn't happen we're in trouble
    - If you didn't encounter this before you need to contact the supplier of your scoring program
    - by email: include support@bridgemate.com.au as CC and attach the log file and the bws file
  • ASE8 »
    - ASE8 help page
    - No phone number available for instant help
    - Send an email to ASE8 support
    « [click to close this subject]
  • BridgeMaster »
    - No help pages on website
    - BridgeMaster Support Hotline 1300 790 102 (Local Call Charge)
    - Send an email to BridgeMaster support
    « [click to close this subject]
  • Compass »
    - No help pages on website
    - No phone number available for instant help
    - contact form on Compass website
    « [click to close this subject]
  • Compscore2 »
    - No help pages on website
    - (07) 5445 4814
    - Send an email to Compscore2 support
    « [click to close this subject]
  • DuplicateScore »
    - No help pages on website
    - No phone number available for instant help
    - Send an email to DuplicateScorer support
    « [click to close this subject]
  • ScoreBridge »
    - No help pages on website
    - No phone number available for instant help
    - Send an email to ScoreBridge support
    « [click to close this subject]
  • « [click to close this subject]

  • Procedure in the event of data loss »
    The security of the board results entered in the Bridgemate II scoring system is given top priority. The best defense against data loss is to store the results in multiple locations namely:
    • The Bridgemate memory
    • The server memory
    • Bridgemate Control Software result file
    • Bridgemate Control Software log file
    • Session file in your scoring program
  • Scoring program data loss

  • In the event of data loss in the scoring program, check whether the results are still stored in the BCS result file.
    The recommended method is to launch BCS from the Windows Start menu > All Programs > Bridgemate II.
    Once BCS is started up, go to the File > Open menu and select the result file you used for your session.
    If the results appear on the screen, they have been stored in the result file.
    The results can now be reprocessed from the scoring program. For further information about processing Bridgemate results, see the instructions included with the scoring program.
  • Bridgemate Control Software data loss

  • If the result file contains no results (see the above-mentioned step), it is possible to retrieve them from the server and to read them in the result file. The first step is to check whether the results are still stored on the server.
    Use the Server > Show all scores menu for this purpose. All the results stored in the server will now be shown. If the correct results are shown, it is possible to read them manually using the Server > Show tables menu.
    Select all tables (hold down the left mouse button and the Shift key) and press “Retrieve scores”.
    The results of the selected tables are retrieved from the server and processed in the result file.
    The results can now be read by the scoring program.
  • Server data loss

  • If neither the server, nor the result file, nor the scoring program contains any data, your last resort is to retrieve the results from the Bridgemates. All results entered in the Bridgemate are stored in the internal memory of the Bridgemate and can be resend to the server. See paragraph “Resending results” for more information.
    Warning
    The board results are stored in the internal memory of the Bridgemate. Once the Bridgemate has been started up again for a new session and the first result is entered and confirmed, the memory is erased and all the data removed. Ensure that no players are operating the Bridgemates at the end of the session to avoid a possible loss of data.
  • Retrieving results from the log file

  • Results can also be retrieved from the log file. All results entered in BCS are stored in the log file. To view the log file, go to the Tools > Show log file menu.
    The selected rows can be copied and saved to an empty text file and printed. Automatic processing is not possible; the results must be entered manually in the scoring program. The actual file, BMProLog.log, is located in the Bridgemate Control Software folder, normally C:\Program files\Bridgemate Pro.
    « [click to close this subject]

  • Retrieve results erased from computer and server »
    Resending results
    The Bridgemate retains the board results in its internal memory. With a simple command these results can be resent to the server. This is useful when results have been erased from both the computer and server inadvertently and your last resort is the Bridgemate device itself.
    Results can be resent from both the TD-menu and the setup menu. Proceed as follows:
    1. Make sure the server is connected, and is loaded with the session data (tables, movements). When all data in the server was lost as well, restart the Bridgemate II scoring system from your scoring program in order to load the session data back in the server.
    2. a) Bridgemates which are still in result entry mode can resend the results from the TD-menu. Access the TD-menu with the TDMENU function key and PIN code, and press RESEND function key.
    2. b) Bridgemates which show the main screen can resend the results from the setup menu. Press SETUP function key to access the setup menu, press INFO function key, followed by RESEND function key.
    3. The number of board results in the Bridgemate memory is displayed. Press OK to start the retransmission. Retransmission will only succeed when the server is activated and contains the session data.
    4. After retransmission, the board results can be posted in the scoring program using the normal procedures.
    « [click to close this subject]

  • Change movement during a session »
    If there is need to change the movement during a session, for example a late pair is arriving or a pair needs to terminate the session, Bridgemate will follow the instructions send by the scoring program without bothering players and directors.

    The next procedure is the best to follow:
    1. Define the new movement in the scoring program.
    2. Tell the scoring program which round it should be applied first. [If the current round already started and you don't want to loose entered results: select the next round.]
    3. Bridgemate Control Software will show the message that the there has been a movement update.
    4. The units will pick up the new movement as soon as it makes contact with the server [See the transmit icon in the top right corner of the units display]. Please note that a unit does not make contact with every keystroke; players may need to enter a few data.
    5. There is NO NEED to recover the server or to reset the units.

    « [click to close this subject]

  • Bridgemate shows "Press OK to test LCD" »
    Bridgemate II scoring device shows "Press OK to test LCD" on screen. It does not return to normal operations mode.

    This text is part of the Bridgemate internal test mode. To exit this test mode, press the following four keys in this order:
    -> 2
    -> 5
    -> NT
    -> diamond

    The Bridgemate will now return to normal operation mode.

    « [click to close this subject]

  • Erasing original score records »
    By default, Bridgemate Control Software leaves the original score record intact when this score is deleted (either manually or from the Bridgemate). A copy of the original record is created and the value "Erased" is set to True to indicate that the original score has been deleted. The date/time field of the new record indicates when the original result was deleted. These two records together provide history of the original recorded score and when it was deleted.

    Sometimes it might be more convenient to erase the original score record instead of creating an "Erased" copy of the record. Take the following steps in order to do so:
    -> Go to menu Tools - Options - General.
    -> On the tab "General" check the option "Erase original records of deleted scores".
    -> Press OK to save the changes to the options screen.

    Any score that is now deleted will have its record erased. This applies to scores that are manually deleted from Bridgemate Control Software as well as to scores that are removed from the Bridgemate.
      Note:
    -> "Erased" records can also be deleted using this procedure. If scores were not processed yet by the scoring program, the original score will remain intact.
    -> Deleting an "Erased" record will not restore the original score in the Bridgemate.

    « [click to close this subject]

  • Show lead card in overview of results »
    Bridgemate II has various methods to show an overview of previous board results. Depending on the selected method, different information is shown. This article explains the various methods and how to include the lead card in the overview of previous results using the traveller method.

    Procedure
    Bridgemate II has two different methods to show an overview of previous board results. Both are divided in three formats. These methods are:
    -> Freqency list. This method groups identical contract/declarer/result combinations and includes the frequency of each of this combination.
    -> Traveller. This method shows each board result indivdually.


    Each method can be shown in three different formats:
    -> 6 results (smaller font), scores in one column, scores are preceded by + or -.
    -> 6 results (smaller font), scores in two columns. NS positive scores in left column, EW positive scores in right column.
    -> 4 results (larger font), scores in one column, scores are preceded by + or -.


    Frequency list
    The frequency lists groups the scores together based on contract - declarer - result. Same contract + results but with different declarer (S instead of N for example) are grouped independently. Lead cards are not included in this overview. Scores are ordered from highest north-south score to lowest north-south score.


    An example of a frequency list overview is:


    Traveller
    The traveller method shows each score individually. Lead cards are shown when available. Scores are ordered from highest north-south score to lowest north-south score.

    An example of a traveller overview is:


    Selecting a method
    Depending on whether your scoring program supports the selection of the type of overview of previous results, you can select the method from your scoring program or from Bridgemate Control Software. In case you cannot select this in your scoring program, you can do so in Bridgemate Control Software. Go to menu Tools - Options - Bridgemate and select the method from there.


    « [click to close this subject]

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